Terms & Conditions

In addition to your statutory rights these additional terms and conditions also apply. When you book work in with us it includes these additional terms and conditions.

Vehicles remapped elsewhere and vehicles on our dyno

We cannot be held responsible for poor quality remaps already on your vehicle or if your vehicle is not in perfect working order because things can go wrong and we cannot be held to blame if there is a problem caused by an existing remap. If your vehicle has been remapped elsewhere and it suffers mechanical failure when on our dyno we will not accept liability.

You should also be aware that a poor quality remap may have already caused damage so if we put it back to original and or remap it with Pendle Performance software and there is a mechanical failure we cannot be held to liable because the fault may have already been there before.

We appreciate that you may not have known about any pre-existing issues but sadly these days people don’t always tell us if their vehicle has been remapped before or it has underlying problems therefore the above applies to ALL vehicles.

If a vehicle cannot be remapped due to failing our initial testing (datalogging and or dyno runs along with diagnostics) then you will need to rectify the fault or we can rectify the fault at your expense. We reserve the right not to issue refunds in these situations and if we do there is a 50% charge to cover our time and admin costs associated with remapping. In addition to this, if after a remap your vehicle still has a problem which was there before the remap and you decide on a refund we will only refund 50% of the total fee paid.

In addition to the above, if we remap your vehicle and there is a problem after we will not accept you claiming “it was alright before the remap” or similar wording simply because your vehicle isn’t responding how you thought it should. If we have completed the remapping process and it doesn’t work as you think it should then it is only fair we are paid for the time we have spent working on your vehicle which equates to two hours at £72 per hours (total £144). We will return your vehicle to it’s original software and refund you less the £144 as mentioned above.

DPF removal

If we remove the insides of your DPF this cannot be reversed, you will need a new DPF if you want to return it back to original. We will only supply and fit genuine VW DPF’s and you will be liable for all costs associated with this work.

Cancellation charges:

All deposits are non-refundable. All pre-paid work will incur a £50 charge if the booking is cancelled. This is used for administration costs. There is no charge for rescheduled work.

Vehicles left outside our unit

Sadly a few vehicles have ended up with minor damage caused by third parties when left outside our unit. We cannot and will not be held responsible for this damage. We do not have space for many vehicles inside our unit so if you leave a vehicle with us and it is parked outside then you agree to indemnify us against any damage caused to it including theft.

The above terms and conditions do not affect your statutory rights.