In addition to your statutory rights these additional terms and conditions also apply. When you book work in with us it includes these additional terms and conditions.
Vehicles remapped elsewhere and vehicles on our dyno
If you have a remap already on your vehicle or if your vehicle is not in good working order we cannot be held to blame if there is a problem caused by an existing remap when tested on our dyno. If your vehicle has been remapped elsewhere and it suffers mechanical failure when on our dyno we will not accept liability.
You should also be aware that a poor quality remap may have already caused damage so if we put it back to original and or remap it with Pendle Performance software and there is a mechanical failure we cannot be held to liable because the fault may have already been there before.
We appreciate that you may not have known about any pre-existing problems with your engine but sadly these days people don’t always tell us if their vehicle has been remapped before or it has underlying problems therefore the above applies to ALL vehicles. The same also applies to clutches, driveshafts, turbo’s, tyres etc, if anything suffers a mechanical failure we will not be responsible.
If a vehicle cannot be remapped due to failing our initial testing (datalogging and or dyno runs along with diagnostics) then you will need to rectify the fault or we can rectify the fault at your expense. We reserve the right not to issue refunds in these situations and if we do there is a 50% charge to cover our time and admin costs associated with remapping. In addition to this, if after a remap your vehicle still has a problem which was there before the remap and you decide on a refund we will only refund 50% of the total fee paid.
In addition to the above, if we remap your vehicle and there is a problem after we will not accept you claiming “it was alright before the remap” or similar wording simply because your vehicle isn’t responding how you thought it should. If we have completed the remapping process and it doesn’t work as you think it should then it is only fair we are paid for the time we have spent working on your vehicle which equates to two hours at £72 per hours (total £144). We will return your vehicle to it’s original software and refund you less the £144 as mentioned above.
We no longer remove DPF’s or parts related to your vehicles emissions system.
All deposits are non-refundable. All pre-paid work will incur a £50 charge if the booking is cancelled. This is used for administration costs. There is no charge for rescheduled work.
Vehicles left outside our unit
Sadly a few vehicles have ended up with minor damage caused by third parties when left outside our unit. We cannot and will not be held responsible for this damage. We do not have space for many vehicles inside our unit so if you leave a vehicle with us and it is parked outside then you agree to indemnify us against any damage caused to it including theft.
T4’s and T5’s (and any other vehicle) before 2010 PLEASE READ THIS
If you are boking in a T4 or T5 manufactured before 2010 you need to be aware that these old vans may have numerous mechanical problems due to age, wear and tear and lack of care. We reserve the right to not work on these vehicles due to their age or condition. If we decide to work on them you agree and accept that any additional costs associated with these works will need to be paid by you on completion of the job. We will liaise with you if any there is likely to be additional costs however if we need to proceed so that the vehicles work can be completed we will proceed and you deemed to have agreed to this.
Parts supplied by customers
We reserve the right not to fit parts supplied by you. We also reserve the right to supply and fit any part needed to complete any work on your vehicle. If you want to supply parts for your vehicle to save money (this is usually where you have a friend working somewhere that provides parts) then we reserve the right to charge you £60 plus vat per hour if the vehicle is inside our unit being worked on. If we cannot work on a vehicle because you want to supply a part then you pay for the time we lose not being ab le to work.
The above terms and conditions do not affect your statutory rights.